UNCOVER UX GAPS BEFORE THEY HURT YOUR CUSTOMER EXPERIENCE

Our comprehensive CX/UX Audit evaluates your entire user journey to identify pain points, usability issues, and design gaps that could be costing you conversions. We deliver a clear action plan to enhance engagement, streamline workflows, and create seamless experiences across your Magento, BigCommerce, or custom platform.

CX/UX Audit

Usability. Engagement. Conversion. Growth.

B2C Services

Not Sure If Your User Experience Is Helping or Hurting? We’ll Uncover the Gaps.

A poor customer experience can quietly drain conversions and loyalty. Our in-depth CX/UX Audit goes beyond surface-level design checks to uncover usability issues, accessibility gaps, and friction points across your website or application. Whether you’re optimizing customer journeys, planning a redesign, or boosting conversions, we give you a clear roadmap to delight users and drive measurable results.

Analyze Every Layer of Your Codebase

Identify UX Gaps

Spot design flaws, confusing navigation, and interaction bottlenecks that frustrate users.

Catch Issues Before They Escalate

Enhance Usability & Accessibility

Get actionable recommendations to make your platform intuitive, inclusive, and user-friendly.

Improve Performance, Security, and Stability

Create Seamless Experiences

Design journeys that guide users effortlessly from discovery to checkout, increasing retention and revenue.

Seamless Omnichannel Experience

Build for Growth & Scalability

Ensure your platform supports evolving user expectations and omnichannel strategies.

Audit Intelligence

A Deep-Dive Into What Really Matters

Connect Expert

Who Should Get This CX/UX Audit?

A CX/UX audit is an in-depth evaluation of your digital platform’s user experience to identify usability issues, design flaws, accessibility gaps, and conversion bottlenecks. It’s essential for businesses that want to deliver seamless customer journeys and improve engagement.

Conversion-Focused Stores
Mobile Experience Optimization
Redesign & UI Refresh
Complex User Flow Audits
Bounce Rate & Cart Recovery
Accessibility (WCAG) Review
User-Centric Startup Products
Omnichannel Experience Scaling
Data-Driven UX Insights
Platform Migration UX Continuity

eCommerce Solutions for Every Industry

Built to fit your business

We don’t believe in one-size-fits-all. Every business deserves an eCommerce solution that matches its unique challenges. Our technology adapts, our strategies convert, and your growth speaks for itself.

CX/UX Audit

Elevate Your Store’s Experience with a Comprehensive CX/UX Review

As user experience specialists, we conduct in-depth audits to uncover usability issues, friction points, and design gaps that may hinder customer engagement. Whether you're on Magento Open Source, Adobe Commerce, BigCommerce, or a custom platform, our tailored CX/UX audits ensure your store delivers seamless, intuitive, and conversion-focused experiences that drive growth and loyalty.

Adobe

Enterprise-grade B2C solutions with AI-driven personalization, global scalability, and headless commerce capabilities for immersive shopping experiences.

Magento Open Source

Flexible, customizable platforms for growing brands that tailors every feature, integrate third-party tools, and scale cost-effectively.

Magento OS

A community-driven, open-source eCommerce platform delivering full flexibility, enhanced performance, and long-term stability for scalable business growth.

Hyva

Build high-speed, API-first stores with built-in SEO, multi-channel sync, and enterprise-grade security, certified for seamless scalability.

Big Commerce

Build high-speed, API-first stores with built-in SEO, multi-channel sync, and enterprise-grade security, certified for seamless scalability.

why Evrig

Transform Your Commerce Vision into Reality

Certified Commerce Architects
Strategy-First Discovery
ROI-Driven Execution
Integrity at the Core
Relentless Learning & Growt
Dedicated PMs

As businesses prioritize digital engagement, leading retailers are adopting Digital Experience Platforms to transform their online presence.

15+

Years of Experience

2x

Magento Master

35+

Certifications

360°

Discovery Audit

150+

Projects

95%

Client Retention

2

Adobe Commerce Official Trainer

Global Brands Revolutionizing Commerce with Us

Our clients choose us not just for delivery — but for direction, performance, and growth.

Whether it’s a complete platform migration, performance optimization, or long-term support, we work as an extension of your team — empowering brands to go to market faster, convert more, and grow smarter with robust eCommerce foundations.

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Our Approach

Our Process

Our seamless approach for Complex Business Needs

Our Approach

Discover & Strategy

We dive deep into your goals and challenges.

The result: a clear, tailored roadmap aligned with your business vision.

Our Approach

Enterprise Design

We create modern, mobile-first designs that convert.

Every layout is built for usability, speed, and brand impact.

Our Approach

Agile Development

Our team delivers in sprints with full transparency.

You see regular progress and get high-quality, scalable code.

Our Approach

Phased Deployment

We launch in smart, stable phases to reduce risk.

Each rollout is tested, tracked, and refined with feedback.

Our Approach

Ongoing Evolution

Post-launch, we keep your store future-ready.

From performance to new features, we help you grow continuously.

Decksdirect

DecksDirect

Magento open source to Adobe Commerce Cloud Migration | Pro Account Facility | Hyva Themes | Hyva Enterprise | Performance Optimisation | NetSuite Integration | Hubspot Integration | Klaviyo Integation

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IFB

IFB

Magento open source to Adobe Commerce Cloud Migration | Hyva Theme Development | Custom CRM Integration | Region wise pricing | Multi website Development | Adobe Target | Adobe Campaign

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Tile Experience

Tile Experience

Magento Open Source | Hyva Theme | Hyva Checkout | Tile Calculators | B2B | B2C

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Complete Tile Collection

Complete Tile Collection

Adobe Commerce On Premises | Performance Optimisation | Multi website | Webgility Integartion | Google Shopping Feed | Hubspot Integration

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Quick Answers to Your CX/UX Audit Queries

Clear solutions, no fluff.

Connect Expert
Why Should I Get This CX/UX Audit?
A CX/UX audit is an in-depth evaluation of your digital platform’s user experience and customer journey, designed to uncover usability issues, design flaws, accessibility gaps, and conversion bottlenecks.
What is a CX/UX Audit?
It's an audit that focuses on improving the customer and user experience by identifying usability issues and conversion gaps on a website.
What is the goal of a CX/UX Audit?
The main goal is to enhance the customer journey, increase conversion rates, and boost overall satisfaction.
What does the audit review?
It reviews usability, design, content, navigation, and flow to pinpoint where users get stuck or drop off.
Who is this audit for?
Ideal for store owners, product managers, and developers who want to optimize user experience and increase sales.
What is the result of a CX/UX Audit?
The audit provides a clear, actionable roadmap with prioritized recommendations to improve design, functionality, and conversions.
How does a CX/UX audit help with conversion rates?
It identifies friction points—like confusing navigation, long forms, or poor checkout design—that lead to cart abandonment and lost revenue.
Does the audit cover mobile and desktop?
Yes, It ensures a seamless, consistent experience across mobile, tablet, and desktop devices.
What is the difference between a CX and a UX audit?
A UX audit focuses on the usability of a digital interface, while a CX audit is a broader review of the entire customer journey across all touchpoints.
Does the audit include accessibility checks?
Yes, A full audit includes accessibility testing to ensure the site is usable by people with disabilities.
What is the audit process?
The process typically includes discovery phase, data collection, analysis, and a final report with a presentation or Q&A session.
What kind of deliverables can I expect?
A detailed report with a prioritized issue list, action plan, and expert recommendations.
What is the typical cost of a CX/UX audit?
The cost is not fixed and depends on the scope of the project, including the site's size, complexity, and the depth of the analysis required.
What is the main benefit of a CX/UX audit?
The main benefit is fixing conversion-killing issues, leading to higher sales, improved user satisfaction, and better return on investment.
What is the final deliverable?
The final deliverable is a detailed report with a clear, prioritized action plan for your development and marketing teams.

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